Have you ever outsourced your website job only to find the website limp or worse? Many of you have. Jack Levisan a business friend of mine is totally against outsourcing any website work. He has an in house team to do it personally under his supervision. The last time he outsourced his website for routine maintenance work the outsourced company made a mess of it. He had to pay another company a huge amount to rectify his website. Jack is not alone. Lot’s of business owners have had the same experience.
Most website maintenance and design companies work on low profit margins per client and make their money by attracting volumes. In fact, many well known website companies outsource their work to smaller companies and make bigger margins. These small companies have low skill sets because they are not paying much to their staff.
So, low quality work is a natural outcome of this process.
Jack has an excellent website. It works well and he has become a success story. But friend don’t see him enjoying it. He is always supervising and overlooking xyz aspect of his business. He is never around for a drink or a tee or to a movie. His friends have moved on and he is not making new friends. I met him when a common friend told me that Jack was becoming maniacal.
When I met him he looked too harried and was not so pleased to meet me. Here’s a brief transcript of the conversation
Jack: I wish I could take you to lunch but I’m tad busy today.
Sangeeta: Sorry, we are going for lunch, we’ll take a grab and be back in 15. I’m sure your business can do without you for 15 minutes?”
….
Sangeeta: So, how do you spend your day? Do you still make those exquisite miniature landscapes. I still have the one you gifted to me on my wedding.
I hear Jack mumble that he longer had the time to be bothered with such things.
Sangeeta: Oh yeah, how do you spend your mornings then, are you working out?
Jack: No longer. Need to check mails and other stuff. My day begins very early.”
Sangeeta: How early?
Jack: 6 AM
Sangeeta: Phew!
…………
Sangeeta : Tell me, you are a success story now. Did you and Renita go to Bahamas on your dream vacation?
He looked stricken. They were on verge of a divorce.
It is hard to look at a miserable friend and leave him at it. I dug deeper. He was in office 15 hours a day!
Sangeeta: Jack, You are working too much. You need to give yourself some time. Your family needs you.
He said he could not. His business flourished because he was involved in all aspects.
Sangeeta: But look at others. They outsource their work to others.
It doesn’t work he fumed. “I had tried it early.”
But I knew it worked. I had done it myself.
Sangeeta: It does, you just need to do things properly.
Jack: What things?
Sangeeta: Verify the antecedents of the company you are hiring.
- Do they have quality control?
- How many years have they been in business?
- Talk to them over the phone or video conference with them?
- Get their background information from them and verify it online.
- Ask for testimonials.
- If a service is cheap, ask them how they manage it and why it is cheaper than other websites.
- Do they have a money back option in case you are dissatisfied?
- Look at their range of work, is it basic or is it a wide range?
Jack I’m sure you made a mistake in selection of the company. You can free yourself for 6 hours if you don’t manage this web thing yourself and outsource customer service.
I left after that. My 15 minutes with him were more than over.
I don’t know if Jack took my advice, but a common friend told me that he had met Jack and his wife in the Bahamas.
Moral of the story is that control and detailing can give you success but you’ll burn up. Delegation and outsourcing help to keep creativity alive within a company.
Fortunately Jack did not burn out.













